Patient Rights

The state of healthcare today demands that patients know their rights when in a hospital or even when dealing with their doctors and other healthcare providers.

In Dr. Khalid Idriss Hospital, it is important to us that our patients receive treatment consistent with the dignity and respect they are owed as human beings. This means providing, at minimum, equitable access to quality medical care, ensuring patients’ privacy and the confidentiality of their medical information, informing patients and obtaining their consent before employing a medical intervention, and providing a safe clinical environment.

Assuring that the rights of patients are protected, we have established well-defined policies and educated our staffs to uphold patient rights and their privileges. A Patient Rights and Advocacy Committee was formed to ensure that patient rights are strictly recognized and duly respected by monitoring the professional and ethical conduct of our staffs who are involved in the patient care. Also, our employees act as advocates for our patients and their families to help them fully understand their rights, making clear of their own views and to present their views effectively and faithfully.

Furthermore, Dr. Khalid Idriss Hospital promotes open communication between patients and their families who have the right to have all complaints heard, investigated and whenever possible, resolved. It has created a complaint-resolution process for the patients and their families to voice out their grievances regarding policies or services and recommend changes without coercion, discrimination, reprisal or unreasonable interruption of services. The need for effective communication has been valued predominantly to affirm the importance of strong relationship with our patients and visiting customers.


  • To be informed of the provision or discontinuance of care. The patient may appoint a representative to receive this information.
  • To exercise these rights regardless of sex, cultural, economic, educational or religious background or the source of payment for care.
  • To have considerate and respectful care, free from all forms of harassment
  • To have the appropriate assessment and management of his/her illnesses.
  • To know the name of his/her attending physician or Most Responsible Physician in charge of his/her care as well as other health care providers who are involved in his/her care.
  • To know the nature of his/her illness, course of treatment and/or procedure, probable outcomes, and prospects for recovery.
  • To receive as much information about any proposed treatment or procedure in order to give an informed consent that includes information about pain and pain relief measures.
  • To have a relative or representative of choice to be notified of his/her admission.
  • To participate in the development and implementation of plan of care and actively participate in making decision about medical care. This includes the right to request and/or to refuse treatment.
  • To be respected of his/her privacy about his/her medical care. Case discussion, consultation, examination and treatment are confidential. The patient has the right to be advised as to the reason for the presence of any individual involved in his/her care.
  • To have confidential treatment of all communications and records about his/her stay in the hospital. A written permission must be obtained before his/her medical records can be made available to anyone not directly concerned with his/her treatment.
  • To receive reasonable response to any reasonable request for a service.
  • To leave the hospital against the advice of his/her physician.
  • To know about the hospital policy on grievance to include: who to contact to file for grievance, and that he/she will be given a written notice of the grievance determination that contains the name of the contact person and steps taken to investigate his/her complaint as well as results of the investigation
  • To be informed of the continuing healthcare requirements after discharge.
  • To examine and receive an explanation of his/her hospital bill regardless of the source of payment.
  • To know about the hospital rules and regulations that applies to his/her conduct as a patient.
  • To have all patients’ rights applied to whoever may have legal responsibility to make decisions about the medical care on behalf of the patient.


Additional information